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Path analysis: pengaruh produk, pelayanan, kepuasan terhadap loyalitas pelanggan pegadaian syariah Kusumanegara Yogyakarta (laporan penelitian pembinaan kapasitas pemula)

How to manage customer voice

Customer service : skills for success sixth edition

The Brandpromise :how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

Take their breath away :how imaginative service creates devoted customers

Taming the search-and-switch customer :earning customer loyalty in a compulsion-to-compare world

The only thing that matters : bringing the power of customer into center of your business / Karl albrecht

Beans :four principles for running a business in good times or bad : a business fable taken from real life

The winner's attitude :change how you deal with difficult people and get the best out of any situation