Reference and Information Services in the 21st Century : an introduction
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No. Panggil
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025.5 CAS r
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Pengarang
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Cassell, Kay Ann.; Hiremath, Uma.;
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Tempat Terbit
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New York :
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Penerbit
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Neal-Schuman Publishers,
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Tahun Terbit
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2011
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Subject
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Reference services (Libraries); Electronic reference services (Libraries); Reference books; Electronic reference sources; Layanan Referensi Elektronik (Perpustakaan); Layanan Referen (Perpustakaan); Buku Referensi; Sumber Referensi Elektronik;
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Klasifikasi
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025.5
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Abstrak/Catatan
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Includes bibliographical references and indexes.; Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.;
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