Total data: 3
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Customer service :building successful skills for the twenty-first century
Lucas, Robert W.;Boston : : McGraw-Hill , 2005
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Training workshop essentials : designing, developing and delivering learning events that get results
Lucas, Robert W.;Amerika : Pfeiffer, , 2009
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Customer service : skills for success sixth edition
Lucas, Robert W.;New York : McGraw-Hill Education , 2015