Total data: 9
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The only thing that matters : bringing the power of customer into center of your business / Karl albrecht
Albrecht, Karl;New York : HarperBusiness , 1992
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The winner's attitude :change how you deal with difficult people and get the best out of any situation
Gee, Jeff.; Gee, Val.;New York : : McGraw-Hill , 2006
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Beans :four principles for running a business in good times or bad : a business fable taken from real life
Yerkes, Leslie,; Decker, Charles,;San Francisco : : Graffiti Pers , 2002
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Taming the search-and-switch customer :earning customer loyalty in a compulsion-to-compare world
Griffin, Jill.;San Francisco, CA : : Graffiti Pers , 2009
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Take their breath away :how imaginative service creates devoted customers
Bell, Chip R.; Patterson, John R.;Hoboken, N.J. : : John Wiley & Sons , 2009
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Customer service : skills for success sixth edition
Lucas, Robert W.;New York : McGraw-Hill Education , 2015
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Path analysis: pengaruh produk, pelayanan, kepuasan terhadap loyalitas pelanggan pegadaian syariah Kusumanegara Yogyakarta (laporan penelitian pembinaan kapasitas pemula)
Muheramtohadi, Singgih;Semarang : LP2m UIN Walisongo Semarang , 2019