What to say when things get tough :business communication strategies for winning people over when they're angry, worried and suspicious of everything you say
CCNA Cisco certified network associate wireless study guide (Exam 640-721)
Communication in history : technology, culture, society
Beyond the babble :leadership communication that drives results
The 7 triggers to yes :the new science behind influencing people's decisions
Communicating at work :principles and practices for business and the professions
Style manual for communication studies
Communicating effectively