The evaluation and measurement of library services
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No. Panggil
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025.10973 MAT
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Pengarang
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Matthews, Joseph R.;
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Tempat Terbit
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Westport, Conn. :
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Penerbit
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Libraries Unlimited,
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Tahun Terbit
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2007
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Subject
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Libraries; Public services (Libraries); Layanan Perpustakaan;
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Klasifikasi
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025.10973
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Abstrak/Catatan
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Includes bibliographical references and indexes.; Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library.;
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